NHS Derby and Derbyshire Clinical Commissioning Group (CCG) is a GP membership organisation with an ambition to make a real difference to the health and healthcare experience of the people in Derbyshire, putting patients at the heart of all our decisions.
We are committed to delivering health care using an integrated approach with our local partners to improve not only the safety and effectiveness of care but the experience of care for patients and service users.
The CCG has already built a sound quality assurance process by working with providers and partners in Derbyshire to seek patient experience feedback. Using this patient experience information supports the CCG in making decisions about local health services, identifying priorities and planning services that will enable people to stay in control of their own health and wellbeing, using a values based approach to commissioning where patient and carers perspectives are given an equal footing with evidence based research and clinical expertise in the commissioning process.
Quarterly reports collating the various sources of patient feedback are produced by the Patient Experience Team. The report for April 2019 will be published shortly.